Choose a topic below, then send a message - we’ll route it to the right person. We aim to respond within a few business days. For quick answers, expand the FAQ below - or book a match call if you want PlanGrounds to help find the right architect. If something broke or feels unfair, choose Feedback & issues - we read every note.
Pick the topic that fits (you can change it). We only use your details to reply. If you’re signed in, you can revisit your tickets anytime under Dashboard → Support tickets; we still respond by email.
Topic details
Bugs, confusing flows, trust concerns, or ideas - we use this to fix problems and improve the product. Include the page or screen and roughly what happened.
Billing quirks, bugs, verification, or anything blocking you from using PlanGrounds. If you’re signed in, you can also use Messages for conversations with professionals.
If you bought a plan package and downloads don’t match what the listing promised (wrong set, broken files, or stated deliverables missing), open a ticket here. We’ll route it for reconciliation with the seller and platform records. Include your order date and what’s missing.
Brands, marketplaces, tools, or organizations that want to work with PlanGrounds - tell us what you have in mind.
Interview requests, fact-checking, or assets. We’re happy to share how PlanGrounds fits into architecture and design.
Architecture and design programs: guest lectures, studio access, student resources, or research - we read every note.
Why people use PlanGrounds, what it costs, and how hiring works.
Want help choosing?
Book a short call. We shortlist architects for your project.
Most projects start with the same mess: plan PDFs in one folder, quotes in email, and no easy way to line up who said what. PlanGrounds keeps curated plans, your open project, and architect proposals in one workspace.
Browse licensed plans, post what you want built once, compare professionals on the same fields, and - when you are ready - pay through checkout with clear totals. You stay in control; we add structure.
Curated means we focus on architecture and design - not generic contractor lead-gen. Studios join through review; listings and open projects are organized for clarity.
You still choose who to hire. The platform adds structure: open projects, comparable proposals, verified studios, and optional milestone pay when you fund work here.
Clients designing a home, buying a plan, or hiring an architect - anyone who wants fewer dead-end conversations and apples-to-apples comparisons.
Professionals who want serious inquiries, a portfolio on the platform, and the option to get paid through milestones when the client pays here.
$120 for a 60-minute match call. Book a match call when you want help shortlisting studios before you post - or alongside an open project.
Posting an open project and reviewing proposals is free.
Yes. Book a match call and we shortlist architects and designers for your project (60 minutes, $120).
Or start my project and review proposals - free to start.
No fee to start. Browse, post, and compare proposals for free.
You pay when you buy a plan package or fund work through checkout. See fees.
Use Compare for plans or studio profiles side by side.
On open projects, proposals share the same structure - scope, fees, and timing - so you compare comparable proposals, not ten different email formats.
Open project: your project request (site, budget, timeline). Studios send comparable proposals on the same fields.
Plan inquiry: a first note about one listing or profile.
When you pay for a plan or milestone here, we keep 5%. The rest goes to the professional.
No fee to browse, post, or read proposals - only when money moves on-platform.
Yes. Milestones with clear scope fit loans and phased budgets well.
You always see the full amount at checkout before you confirm.
No. We help you find plans and professionals and pay clearly when you choose. Your architect or designer runs the design; you hire them directly.
You can pay off-platform - we do not take a fee on money we never touch.
Paying here gives one total at checkout and a record on the project. See Terms and Payments & risk.
Professionals use Stripe Connect. When a client pays, we send the professional their share after the 5% platform fee - per the numbers shown before checkout.
It depends. Studios choose projects that fit their capacity.
A clear location, budget, and timeline helps. We do not guarantee a reply by a set date.
You can also read our About and How it works pages for more context.